Privacy Policy
Last updated 4 November 2026
How Sunbound collects, uses, and protects your personal information.
The short version: I collect only what I need to send you the guide, run the Sunbound Crew and calls, and email you if you’ve asked me to. I never sell your information, and you can ask me to see, fix, or delete it at any time by writing to hello@gosunbound.ca.
Who I am
Sunbound is a small Canadian business run by me, Zoë. I’m the person responsible for your information, and you can reach me at hello@gosunbound.ca. In this policy, “I”, “me”, and “Sunbound” all mean the same thing.
What I collect, and why
- Email sign-ups. If you join the mailing list, I collect your email address so I can send you updates about Sunbound, including launch news, visa-rule changes that matter, and travel notes. You can unsubscribe at any time with the link in every email. My emails use standard tracking that shows whether an email was opened and which links were clicked, so I can tell what’s useful. You can block this in most email apps by turning off images.
- Purchases. When you buy, you’ll enter your name, email address, country, and payment details at checkout. The checkout is run by Payhip, and payments are processed by Stripe (or PayPal, if you choose it). I never see or store your full card details. Payhip shares your name, email address, country, and what you bought with me, so I can deliver your order and email you guide updates.
- Gifts. If you buy the guide as a gift, I receive the recipient’s name and email address so the gift can reach them. I use it only to deliver that gift and any updates to it.
- The Sunbound Crew. If your order includes a Crew spot, I use your email address to send your invite to the group, which runs on WhatsApp. Once you join, the other members can see your WhatsApp name, profile photo, and what you share, and they may see your phone number unless you’ve set a WhatsApp username. WhatsApp has its own privacy policy.
- 1:1 calls. If your order includes a call, I’ll ask for your travel dates, who you’re travelling with, and your top questions when you book, so I can prepare. I use these answers only for your call.
- Emails you send me. If you write to me, I keep the conversation so I can help you and follow up.
- Basic website data. Like any website, the company that hosts this site (Netlify) automatically records basic technical information, such as your IP address and browser type, to keep the site running and secure. The site’s fonts are loaded from Google Fonts, which also receives your IP address. The sign-up form uses Google reCAPTCHA to stop spam sign-ups, so Google receives some technical information about your visit under its own Privacy Policy and Terms. This site doesn’t use advertising or tracking cookies. If I add website analytics later, I’ll update this page first.
What I don’t do
- I don’t sell, rent, or trade your information.
- I don’t send marketing emails unless you’ve signed up for them or bought from me, and every email has an unsubscribe link.
- I don’t use your information for anything you wouldn’t reasonably expect from what’s described here.
Who helps me run Sunbound
I use a few trusted services to run the business, and they handle your information on my behalf:
- Payhip runs the checkout, delivers your downloads, and handles sales tax.
- Stripe and PayPal process payments.
- Netlify hosts this website.
- An email newsletter service receives sign-ups from the form on this site, stores the mailing list, and sends the emails.
- A booking and video call service is used for 1:1 calls, and WhatsApp for the Sunbound Crew.
Some of these companies are based in, or store data in, countries outside Canada, such as the United States and the United Kingdom. Your information may be processed there, under those countries’ laws.
How long I keep it
I keep your information only as long as I need it. Mailing list details are kept until you unsubscribe. Purchase records are kept for as long as Canadian tax law requires, which is currently six years. If you ask me to delete your information, I’ll delete anything I’m not required to keep.
Your choices and rights
You can ask to see the information I hold about you, ask me to correct it, or ask me to delete it. Just email hello@gosunbound.ca, and I’ll reply within 30 days. To stop marketing emails, use the unsubscribe link in any email, or tell me and I’ll take you off the list.
If you’re not happy with how I’ve handled your information, please tell me first so I can put it right. You can also contact the Office of the Privacy Commissioner of Canada.
Keeping it safe
I use reputable services with strong security, protect my accounts with secure logins, and only access your information when I need to. No system is perfectly secure, but I take reasonable steps to protect what you share with me.
Changes to this policy
If I change how I handle your information, I’ll update this page and the date at the top. If a change is significant, I’ll let customers and subscribers know by email.