Refund Policy
Last updated 27 October 2026
When and how you can get a refund on Sunbound products.
The short version: the guide is a download, so it can’t be returned, but if something’s wrong with your file, I’ll make it right. A Sunbound Crew spot or a 1:1 call can be refunded within 30 days of purchase, as long as you haven’t joined the chat or had your call yet.
The Sunbound Guide
Because the guide is a digital download you can keep, I can’t offer refunds once it’s been purchased, including for a change of mind. I’ll gladly help if:
- your file won’t open or download properly. I’ll send you a working copy, and if I can’t fix it, I’ll refund you.
- you bought it twice by mistake. I’ll refund the extra copy.
Sunbound Crew spot
If you change your mind about the Crew within 30 days of purchase, and before you’ve joined the chat, I’ll refund the difference between what you paid and the price of the guide on its own. You keep the guide, and your invite is cancelled. Once you’ve joined the chat, or after 30 days, the Crew spot can’t be refunded.
1:1 call
- Rescheduling: you can move your call for free with at least 48 hours’ notice.
- Refunds: if you decide not to have your call, let me know within 30 days of purchase, and before your call has happened, and I’ll refund the call. For Full Send, that’s the difference between Full Send and Guide + Crew. For a call bought on its own, it’s the full price of the call. After 30 days, the call can’t be refunded, but you can still book it any time within 12 months of purchase.
- Missed calls: if you miss your call without letting me know, it can’t be refunded.
- If I need to cancel: I’ll offer you a new time, or a full refund of the call if none of the new times work for you.
Gifts
Refunds for gifts go back to the person who paid, under the same rules.
How to ask for a refund
Email hello@gosunbound.ca with the email address you used at checkout, and tell me what you’d like refunded. I’ll reply within two business days. Approved refunds go back to your original payment method, and your bank may take 5 to 10 business days to show them.
Your rights
This policy doesn’t affect any rights you have under consumer protection law where you live.