Terms of Sale

Last updated 27 October 2026

The terms for buying and using The Sunbound Guide, the Sunbound Crew, and 1:1 calls.

Who you’re buying from

Sunbound is a small Canadian business run by me, Zoë. You can reach me at hello@gosunbound.ca. In these terms, “I”, “me”, and “Sunbound” all mean the same thing, and “you” means the person buying or using a Sunbound product.

What I sell

• The Sunbound Guide, a downloadable PDF.
• A Sunbound Crew spot, a place in a private Sunbound WhatsApp group.
• A 1:1 call, a 45-minute video call with me.

These are sold on their own or together, as shown on the website.

Buying

Checkout is run by Payhip, and payments are processed by Stripe or PayPal. Prices are shown in Canadian dollars. Sales tax is added at checkout where it applies, and Payhip collects and pays it. You’ll get a receipt by email once your order goes through. By placing an order, you agree to these terms, as well as Payhip’s own terms for its checkout.

Getting your order

• The guide: you’ll get your download link straight away, on screen and by email.
• Sunbound Crew spot: I’ll email your invite to the address you used at checkout.
• 1:1 call: I’ll email you a link to book a time that suits you. Please book within 12 months of your purchase.

If anything hasn’t arrived within two business days, check your spam folder, then write to me and I’ll sort it out.

Using the guide

When you buy the guide, you get a personal licence to read it, print it for yourself, and fill in its checklists. The guide is protected by copyright, so please don’t copy, share, upload, or resell it, in whole or in part. If you’d like someone else to have it, you can buy them their own copy as a gift.

Updates

When something important changes, like visa rules or pay rates, I’ll email you what’s changed. Updates come by email rather than as a new copy of the guide. Make sure I have an email address that works, so the updates can reach you.

What the guide is, and isn’t

The guide, the Sunbound Crew, and the calls share general information, drawn from my own experience and research. They aren’t legal, immigration, tax, financial, or medical advice. I’m not a registered migration agent, so for advice on your own visa situation, speak to one.

The guide doesn’t cover how to apply for the visa. Visa decisions are made by the Australian Department of Home Affairs, and nothing I sell can guarantee a visa, a job, or any other outcome. Rules, fees, and services change, so always check official sources before acting on anything.

The Sunbound Crew

The Crew is a place to ask questions, swap tips, and meet other travellers. To keep it useful for everyone, please:

• be kind and respectful;
• don’t spam, advertise, or sell things;
• don’t share other members’ personal details or messages outside the chat.

I may remove anyone who breaks these rules. Your spot doesn’t expire, though the app the Crew runs on may change over time. Advice from other members is their own, not mine.

1:1 calls

Calls are 45 minutes, by video. When you book, a short form asks about your plans so I can prepare. If you need to reschedule, let me know at least 48 hours before your call. If you miss your call without notice, I can’t promise another one. On the call, I can’t help with your visa application or do your taxes for you.

Gifts

If you buy a product as a gift, the person you give it to can use it under these terms, and the updates go to them, too.

Refunds

Refunds are covered in the Refund Policy.

Referral links

Some links and codes in the guide are referrals. If you sign up through one, I may earn a small reward at no extra cost to you. Third-party services are run by their own companies, under their own terms.

Responsibility

I work hard to keep everything accurate and current, but I can’t promise the guide is free of errors or right for every situation. To the extent the law allows, I’m not responsible for losses that come from relying on information in the guide, the Sunbound Crew, or a call, and my total responsibility to you is limited to the amount you paid me. Nothing in these terms takes away rights you have under consumer protection law.

Changes to these terms

I may update these terms from time to time. The version on this page on the day you buy is the one that applies to your order.

The law that applies

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.